How we handle your personal data
Open one account and this policy tells you plainly what we record, why we keep it and how you ask us to change or remove it. It is...
Where local law shapes what we keep
Privacy rules differ across borders, so we keep this policy written for the regions we serve and apply it where local law permits. For Pakistan, that means your account records stay linked to the contact details and wallet handles you gave us — JazzCash, Easypaisa, SadaPay or Raast — and nothing beyond that. When a provincial or national rule asks for something
different from what we state here, the local rule takes priority and we adjust how records are stored or shared. We also tell you when a change matters to you instead of burying it in a long notice. If you want a copy of the wording that applied when you opened your account, ask us and we will send it across.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Reaching the team that handles data requests
Privacy questions deserve a real person rather than a form that disappears into a queue. Our team answers data requests on live chat and by email through the day, in English, and we explain each step before you send anything. If your question concerns a wallet record tied to JazzCash, Easypaisa, SadaPay, Raast or NayaPay, quote the reference so we can trace it faster.
Live Chat Desk
Open the chat from any page once you are signed in and ask for the privacy team. Most account-data questions get a reply inside the same session while you wait.
Email Requests
Write to us from the address registered on your account so we can match you quickly. We confirm every request we receive and tell you what happens next and when.
Copy Of Your Records
Ask for the personal details we hold and we compile them into a readable file for you. Requests tied to JazzCash, Easypaisa, SadaPay, Raast or NayaPay references go to the same team.
How this policy is kept accurate
The people who maintain this policy sit alongside the teams running payments, chat support and account security, so what you read matches what actually happens on the platform...
Policy Owner
A named data team signs off each version of this policy, and their contact route appears on this page so...
Change Log
Every amendment carries a date and a short summary of what moved, so you can see whether your own rights...
Plain Wording
We write in everyday English and explain each term the first time it appears, so you do not need legal...
Account Safety
Access uses two-step verification and sessions end on shared devices, while wallet references stay masked in chat transcripts and account...
Support Hours
The privacy desk answers through the day, seven days a week, and routes anything urgent straight to the team holding...
Local Focus
This policy is maintained for Pakistan and nearby supported regions, worded for how JazzCash, Easypaisa, SadaPay, Raast and NayaPay accounts...
How this page sits with our other notices
Alongside this page we publish companion notices covering cookies, account terms, wallet records, fair use and marketing choices, and they follow one structure so you can move between...
What you see while reading this page
This page is arranged so you can jump straight to the clause you came for. A fixed list of headings sits beside the text, each block opens with...