The House Rules Behind Your Account
Open your account and the rules begin from the first tap: eligibility, account security and how we handle your data. We keep every clause short and in plain...
How We Apply Terms In Supported Regions
Every account we open is governed by the same core terms, but the details shift with where you are. In supported regions of Pakistan, your verified name on JazzCash, Easypaisa, SadaPay, NayaPay or Raast must match the name on your horus casino account, because our payment partners check that before a withdrawal clears. Where local law permits, we may decline a registration,
restrict a market or close an account that breaches the clauses here. Age eligibility, one-account rules, fair-use of the lobby and dispute handling are written in plain English. We publish changes here first, and continuing to use your account means you accept the updated wording. If a clause conflicts with the law in your region, that law applies.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Reach Us About Any Clause
Disagree with a clause or need a copy of your account terms? Message our team and we will walk you through the wording that applies to your account. Support runs in English and Urdu-friendly chat, seven days a week, and we aim to answer policy questions within one working day. Keep your registered mobile number handy.
Live Chat
Open the chat window from your account menu and a policy agent answers within minutes at peak hours, quoting the exact clause you are asking about in writing.
Email Desk
Write to our compliance desk for anything that needs a paper trail, such as a closure request or a copy of your data, and we reply within a working day.
Helpline
Call the helpline between 9am and 9pm Pakistan time for account-access queries, and a bilingual agent confirms the terms that apply to your account before you accept a change.
How We Keep Policy Wording Honest
Drafting is not outsourced. The same team that runs payments and live tables writes these pages, so every clause matches what actually happens when you open your account...
Rewrite Log
Every amendment carries a date and a short reason, so you can see what changed and when, instead of finding...
Plain English
We write for readers rather than lawyers. Each line is tested against real questions our desk receives from Pakistan, and...
Named Partners
Our terms name the rails we settle on, including JazzCash, Easypaisa, SadaPay, NayaPay and Raast, instead of promising a route...
Account Security
Two-step login, confirmation on a new handset and a short cooling window on payout details are written into the terms...
Data Handling
Your identity documents stay with us for as long as our partners need them for verification, then go on a...
Dispute Path
If a decision looks wrong to you, the escalation steps, response windows and the address to write to are set...
Consistent Wording Across Every Policy Page
The same definitions run through our terms, data page, fair-use page and dispute section, so a term you learn on one page still means the same thing on...
Page Layout Elements You Can Scan
Nothing on this page sits behind a login. Clause headings, dated amendments, a plain-language summary panel and a searchable index appear near the head of the page, so...